Policy

Cancellation policy

The dates below are the house rule. They apply after a plan has been confirmed, not to a note you have only sent from this page.

The plan can move

Spiti is a Border Roads road in a high desert that also snows. Landslides, a closed pass, a local restriction, or a sick guest can change the order of days. On a guided trip we decide, and we explain. The spirit of the trip stays; the Tuesday night might not.

Chandratal nights happen only when the camp and the spur road are open. If they aren’t, you still see the villages, and the camp night becomes a night in Kaza or Manali.

If you cancel

More than 30 days before the start: the token moves to another date in the same season, or we return it minus anything already paid to a stay that won’t refund us.

15 to 30 days: half the confirmed plan is kept.

7 to 14 days: three quarters.

Inside 7 days, or a no-show at the yard: the plan is kept. We have already turned other people away for those bikes and those rooms.

If we cancel because we can’t run the departure safely, you get the money back for the days we didn’t operate. Getting yourself to Shimla is still your journey.